WHAT IS CHINA WAREHOUSE SERVICE?

Have you been spending your precious time in the warehouse ... replenishing stock, managing shelves, doing stock checks, printing mail-labels, sorting, packing and mailing your orders? We can handle all these chores for you so that you can have extra time to focus on marketing your products and increasing your sales.

Our China Warehouse Service will be an ideal solution in helping you to expand your business. It basically consists of 2 services: Warehousing Service and Order Packing & Mailing Service.

No min monthly plan fee, you can keep your Made-in-China items in our warehouse, you can check your inventory online and we can help you to pack and ship out the items to your customers whenever you want.

WHAT KIND OF FULFILLMENT SERVICES DO YOUR HAVE?

We offer a variety of services that we believe we can satisfy your different demands in supply chain.

1.Warehouse Fulfillment Service includes receiving, storage, pick & pack.

2.Global shipping service from China via Postal services,major international Express services, our self-developed Dedicated lines, FBA shipping lines,Freight forwarding service, Air shipping , ocean shipping agency service.

3.Drop-ship assistance includes repacking, consolidation, labeling, assembly, etc.

4.Add-on service: kitting, branding, webstore integration,COD.

5.Products sourcing and buying.

COULD YOU PLEASE CLARIFY YOUR WAREHOUSE FULFILLMENT PROCEDURE?

A concise process flow: Receiving> General QC > Put on storage shelves > Pick & Pack orders > Shipping

Our warehouse fulfillment Service procedure are :

1.Firstly we receive your goods in our warehouse, our QC department check the packing list and articles, count the QTY and general check if the items broken/damaged.

2.Second step we allocate shelves location and storage boxes for your goods with our WMS(warehouse management system), then we put your stock on the corresponding shelves or inside the storage boxes and also bind the SKU barcode with the location number in our system.

3.When we receive your orders on system, our warehouse staff print a picking list and go to pick the products, then take them to packing area. They scan each SKU barcode and make sure the items are consistent with the order and pack the products with bubble envelop or box, then paste address label on the parcel and deduct fees.

4.Packages will be sent to our operation center for sorting and shipping out.

HOW DO YOU GUARANTEE THE QUALITY OF GOODS WHEN THEY ARRIVE AT YOUR WAREHOUSE?

When goods arrive to our warehouse, we open every box to check quality, color, quantity, size, and take HD photos for you to confirm. For some customized orders, we start the quality control process during production.We ask the manufacturer to send us samples from the bulk production process.

HOW DO I CALCULATE THE CUBIC FEET OF MY CARGO ?

Calculating the cubic feet (often shortened to "cube" or "cf") of your cargo is easy (and fun!). Measure - in inches - the length (L), width (W), and height (H) of each piece. Then use the formula below to calculate the total cube of all pieces with the same dimensions.

Finally, add up the cubic feet for all the pieces to calculate your shipments cube...

(Number of pieces) x L x W x H /1728

For example, if your shipment has 1 box measuring 12" x 12" x 12" and 2 crates @ 60" x 30" x 20":

1 x 12 x 12 x 12 /1728= 1728 /1728= 1.0 cubic foot

2 x 60 x 30 x 20/1728 = 72,000 /1728= 41.7 cubic feet

Next, add up the total cube of all the pieces:

Total cube for this hypothetical shipment = 1 cf 41.7 cf = 42.7 cf = 43 cf

EXCEPT THE PRICE YOU QUOTED TO ME, IS THERE OTHER ADDITIONAL CHARGE OR HIDDEN FEE?

There is no hidden fee. The occasional unexpected cost is when the address belongs to a remote area and the carrier may come back to ask for remote area surcharge, but that cannot be avoided because it is not possible to predict. Also, in some rare cases, the recipient may ask his local carrier to deliver to another address, there is change address fee. For example, if your customer provided you with his home address, but he is not at home to receive it and he tells the carrier guy to bring it to his office instead. You will have to absorb this fee for your customers.

Besides,any costs related to customs, taxes or import fees are not included and may vary from country to country and over time.

IS YOUR WAREHOUSE SECURE? DO YOU PROVIDE INSURANCE ON THE PRODUCTS IN THE WAREHOUSE?

With so many goods in our care or custody, we cannot afford to lose them.Our warehouse is equipped with fire suppression systems as well as 24 hour surveillance and controlled access to ensure the safety of your products. Insurance service on the products is optional,we charge 0.1%of products value for each year. In the rare event of products lost, we make compensation based on the products value.

IF MY PARCEL IS LOST, THEN WHAT IS THE PROCEDURE OF MAKING A CLAIM?

If you suspect that your parcel is lost in transit, then we will help you to send an inquiry list to the post office or courier company and they will investigate.

They will compensate you if they can confirm that the parcel is indeed lost. Note that you cannot make a claim if you have chosen to send by regular postal service which does not have a tracking number.

High value of the products we suggest you choose express service or buy insurance.

All sea &air service support insurance service.

WHAT'S YOUR PROCESSING TIME OF INCOMING STOCK?

After receiving your new stock, we will verify contents and quantities against the packing list. They should also match the ASN (Advanced Shipping Notice) which you have created in our system. We will perform basic QC or visual inspection, put the products on shelf and update inventory. Upon completion, the new stock will be available for fulfillment.Generally it takes within one day for us to process if no problem and not many SKU or large quantities come at one time. If over 100 SKU/5000units and they are urgent to be ready for shipping soon,please inform us 3 days in advance,then we would arrange more staff to handle.

DO YOU SHIP MY ORDERS OUT SAME-DAY?

If you have stock in our warehouse and your orders are in before noon, Monday through Friday they will be shipped the same day. Otherwise orders will ship on the next business day.

HOW CAN I CHANGE ORDERS?

You can assign the task in our support system, or send a direct message to your account manager. He/she will take care of it.

CAN I CANCEL MY ORDER AFTER IT HAS BEEN SHIPPED?

As long as our shipping partners haven’t process it and sent it to airfreight, we can cancel it.

CAN YOU MAKE CUSTOM PACKAGING?

Yes, custom packaging or insert card is available. Please reach out to your account manager to get more details about it.