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Kitting is often described as a packaging service. Take several products, put them together, add a branded box or insert, and ship them as a set. That description is not wrong. But it misses one of the most important operational effects of kitting. When a Shopify brand combines separate products into a pre-built kit, the fulfillment operation may also change how inventory is tracked, alloca...
A Shopify brand checks its warehouse inventory and sees 500 units in stock. It is tempting to assume that all 500 units are ready for customer orders. But inside the fulfillment operation, those numbers may be very different. Some products may have arrived but are still awaiting receiving verification. Others may be pending quality control, reserved for existing orders, held because of quality con...
Should your Shopify brand fulfill orders directly from China or move inventory into an overseas warehouse? For growing ecommerce businesses, this is rarely a simple choice between two warehouse locations. A brand selling a predictable bestseller in the United States has different fulfillment requirements from a brand testing 20 products across the US, UK, Europe, and Australia. The first may benef...
A growing ecommerce brand rarely depends on just one supplier forever. One Chinese manufacturer produces the main product. Another supplies accessories. A packaging company makes branded boxes or pouches. A separate printing supplier produces instruction cards or promotional inserts. From a purchasing perspective, these are independent supplier relationships. From the customer's perspective, they ...
When ecommerce brands compare fulfillment providers, one number often receives the most attention: How much does pick and pack cost per order? It is a reasonable starting point. Pick-and-pack fees are easy to understand, easy to compare, and often prominently displayed in fulfillment quotations. But they rarely represent the full cost of an ecommerce fulfillment operation. A Shopify brand shipping...
Most ecommerce brands evaluate fulfillment performance through normal orders. An order enters the system. The correct SKU is available. The address is valid. The product is picked, packed, and shipped. When everything works as expected, fulfillment appears straightforward. But normal orders reveal only part of a fulfillment operation's capability. The more demanding test begins when something goes...
Most ecommerce brands evaluate fulfillment performance through normal orders. An order enters the system. The correct SKU is available. The address is valid. The product is picked, packed, and shipped. When everything works as expected, fulfillment appears straightforward. But normal orders reveal only part of a fulfillment operation's capability. The more demanding test begins when something goes...
Many ecommerce brands assume fulfillment begins when products arrive at a warehouse in China. The supplier completes production. Cartons are delivered. The warehouse receives the goods. Then customer orders can begin shipping. But for growing Shopify and DTC brands, the process is rarely that simple. A product can be finished at the factory without being ready for fulfillment. SKU labels may not m...
Most ecommerce brands understand the customer-facing side of a return. A customer requests a return. The brand approves it. A refund or replacement is processed. From the customer-service perspective, the case may appear to be finished. Operationally, however, another process has just started. The product comes back. Now someone needs to decide: Can it be resold? Does it need inspection? Is the or...
Choosing an ecommerce fulfillment partner often begins with a spreadsheet. One provider charges less for pick and pack. Another offers cheaper storage. A third has a lower shipping rate. Those numbers are easy to compare, which is why they often dominate the decision. But fulfillment partnerships rarely become difficult because one provider charged slightly more per order. The bigger problems usua...
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