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One of the most common inventory questions for growing ecommerce brands sounds simple: When should we reorder? A common answer is: When inventory gets low. But by the time inventory looks low inside Shopify, the most important replenishment deadline may already have passed. The supplier still needs time to produce the next batch. Products may need to move from the supplier to the fulfillment cente...
Most ecommerce brands understand the customer-facing side of a return. A customer requests a return. The brand approves it. A refund or replacement is processed. From the customer-service perspective, the case may appear to be finished. Operationally, however, another process has just started. The product comes back. Now someone needs to decide: Can it be resold? Does it need inspection? Is the or...
Many ecommerce brands assume fulfillment begins when products arrive at a warehouse in China. The supplier completes production. Cartons are delivered. The warehouse receives the goods. Then customer orders can begin shipping. But for growing Shopify and DTC brands, the process is rarely that simple. A product can be finished at the factory without being ready for fulfillment. SKU labels may not m...
Most ecommerce brands evaluate fulfillment performance through normal orders. An order enters the system. The correct SKU is available. The address is valid. The product is picked, packed, and shipped. When everything works as expected, fulfillment appears straightforward. But normal orders reveal only part of a fulfillment operation's capability. The more demanding test begins when something goes...
Most ecommerce brands evaluate fulfillment performance through normal orders. An order enters the system. The correct SKU is available. The address is valid. The product is picked, packed, and shipped. When everything works as expected, fulfillment appears straightforward. But normal orders reveal only part of a fulfillment operation's capability. The more demanding test begins when something goes...
A growing ecommerce brand rarely depends on just one supplier forever. One Chinese manufacturer produces the main product. Another supplies accessories. A packaging company makes branded boxes or pouches. A separate printing supplier produces instruction cards or promotional inserts. From a purchasing perspective, these are independent supplier relationships. From the customer's perspective, they ...
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