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When ecommerce brands discuss inventory planning, the conversation usually focuses on forecasting sales. Questions like these often dominate the discussion: How many units should we order? When should we replenish stock? How can we avoid overstocking? These are important questions. But they are only part of the picture. At TESEN, we've found that successful inventory planning isn't simply about pr...
Ask most ecommerce founders what makes a great supply chain, and you'll probably hear the same answer: "Fast shipping." Fast delivery is important. Customers expect it. But speed alone rarely creates a resilient ecommerce business. At TESEN, we've found that the strongest fulfillment operations are built on better operational decisions—not simply faster shipping. The decisions made long before an ...
Many ecommerce brands invest heavily in improving customer experience. They redesign websites. Optimize checkout pages. Expand customer support teams. These investments are important. However, customer experience is often shaped long before a customer contacts support or receives a package. At TESEN, we've found that the strongest customer experiences are created by better operational decisions ma...
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